Questions?
We have answers.
Get connected, understand reporting status and learn how your website security summaries are handled.
Can website owners see the administrator dashboard?
No. This Cloud has one private administrator account configured during setup. Public website registration does not create a console account.
Why is my connection Pending?
The Cloud needs a valid signed report and proof that the installed Guardian belongs to the registered domain. In WordPress, update Guardian to v1.11.1+, open Cloud, verify your Site ID, Shared Secret and HTTPS endpoint, then click Send Status Now.
Is my full WordPress database uploaded?
No. Only limited summary metrics such as version, security score, threat counts, protection states and scan timestamp are submitted.
Can Cloud remove malware remotely?
No. This release is read-only. Malware cleanup and repair must be performed by authorized users in the relevant WordPress dashboard.
What if I lose my Shared Secret?
Secrets are shown only once. Contact the platform administrator to rotate the secret. The old key becomes invalid after rotation.
Is this a server uptime monitor?
No. Reporting status is based on signed check-ins, not independent network availability or server CPU/RAM measurements.
For connection help, contact UnitedWebHost using your existing support channel and include your website domain and any displayed connection error. Never send your Shared Secret by email.